When Maitreyee first joined our Innovation Lab within Retail Business Services, we had a lot of projects going on, some existing and some new. Maitreyee had no problem picking up projects that were in very different design stages.

 

On top of this, Maitreyee took on an existing project, a chat bot builder, conducted a deep dive to understand the research and designs that had been created prior to and took action to make necessary improvements to the digital solution. This is a very technical driven project, which required Maitreyee to fully understand the the ask not only from the business and user perspective, but also how chat bots are technically created. She has done a great job taking apart complex requirements by sitting down with the primary end users to fully understand the process via user interviews and user testing her prototypes. During the chat bot project, she also used Figma to create new user flows that better fit the user needs and created multiple different screen scenarios to make sure the development team created the best version of the solution. Throughout her collaboration with product owners, users and the development team, this project has seen tremendous improvements. 

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Maitreyee’s method of gathering and analyzing information in both a technical and non technical way is inspiring! Not many people can break down the technical requests and form it into beautiful designs that users love. She is always looking for a way to improve her work that will benefit the end user. Anyone would be lucky to have her on the team!